Brother HL2270DW Toner Cartridge Reset Procedure

Have a Brother HL2270DW laser printer. Great printer, except that the starter cartridge lasted a measly 210 pages.

First, I tried this. Which didn’t work.
Then I ordered these inexpensive replacement cartridges from Amazon. Wish me luck.
Then I found this solution, which works. The post, originally by Phiolle, says:

Please do the following steps to reset the toner sensor.

- Open the front cover and leave open while completing the following steps.
- Turn the printer off.
- Hold the ‘go’ button while turning the printer on. All lights should be on.
- Release the ‘go’ button (or “start’ button).
- Press the ‘go’ button (or “start’ button) 2 times.
- Pause. All panel lights should be on.
- Press the ‘go’ button (or “start’ button) 5 times.
The toner light should be off. (error may be flashing)
The paper light should be on or flashing.
- Close cover. The ready light should be the only light on.

It works. Quoted here for posterity and google-ability.

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97 Responses to Brother HL2270DW Toner Cartridge Reset Procedure

  1. Morven says:

    Saved my life. Can’t thank you enough.

  2. Noelana says:

    Thank you so much! Works perfectly!

  3. Kenneth Walter says:

    It worked. Thanks

  4. Keith says:

    worked great! Thanks!

  5. Joann says:

    Thank you the company should post your reply.

  6. Robert Perry says:

    It worked!! Can’t believe it after trying so many other “solutions”. Thank you!

  7. Jen Lufkin says:

    I thank you, and my pocketbook thanks you!!

  8. Richard Denault says:

    Thank you so much, it works great,

  9. Baohua says:

    It worked beautifully on the first trial that cleared the “toner” low, then toner “replacement”, then “error” on the HL-2270DW. As the toner apparently still has a lot left!

  10. Ailene Cruz says:

    Thanks for this. It worked on my DCP7065 machine

  11. Steven says:

    Worked like a charm. Its too bad Brother doesn’t want you to do this as they don’t make this info available. Thanks to whomever figured this out.

  12. Skye says:

    THANK YOU!!! My hero! :)

  13. KevinMcf says:

    worked on my 2270! Whoever figures this stuff out my hats off to them!

  14. KevinMcf says:

    Whoever figures this stuff out, my hats off to them!
    worked great on my 2270, Thanks

  15. Mikke says:

    Refilled toner material and that worked for a long while; then covered the side ports when toner light came on again and that worked for a while; then when toner light came on again I added more toner material and that did not work so I tried the solution posted here and Viola! it’s working great again! Thanks!

  16. Ягерко says:

    is very interesting

  17. Tammy says:

    It works!!! Thanks a lot!!
    Our office has replaced 2 printers & 5 ink cartridge because of this problem. Thanks for saving our 3rd printer!! :)

  18. David says:

    This worked like charm! What a life-saver; thank you!

  19. sarah says:

    I did this and now the printer won’t connect to my computer… any ideas?

  20. Snow says:

    It worked!! So easy, no penny spent. Genius solution! Thank you thank you thank you!!!

  21. Vince says:


  22. Janet says:

    Thank you so much worked great, saved me money.

  23. Jim Musslewhite says:

    WELL AREN’T YOU CLEVER! Of course, despite what those with disparaging thoughts about Brother have to say, the very same set of instructions may also be found on the Brother website by searching there for “reset toner light HL-2270DW.”

  24. Aline says:

    Nossa fui na maior esperança pra dar certo, mas no fim na minha maquina não funcionou.

    Fiquei muto chateada pois vou ter que gastar R$ 90,00 pro técnico vir até aqui :(

  25. Art Burke says:

    Thank you very much! That method worked for me as well, and my computer is still able to monitor the printer via wireless.

  26. Don says:

    I was not so lucky. It seems to have reset everything in my printer, perhaps the IP too. It disappeared from all my computers! I am trying to find a way around the reinstall- that’s such a pain.

    I bet one of the recent printer firmware upgrades killed this nifty low-toner fix.

  27. Eric says:

    I replaced the cartridge with the power off, so when I turned it on, it thought the new one was low as well. This method worked in resetting the toner level. Thank you.

  28. Giovanna says:

    Ciao Condivido il tuo intervento, come altri
    che hai scritto, reputo apprezzabile il tuo sito e penso che ti inserirò nei preferiti, Thanx

  29. Barb says:

    I thought this was a joke, but it worked! Unbelievable!!! Thank you!

  30. CAT says:

    Awesome! I’ve been trying to make this thing work for about it week! :D

  31. netdragon says:

    My toner light was on even though the TN-450 was about a month old. This solved the issue! Thanks!

  32. cmcanulty says:

    My brother HL-2140 stopped working entirely. I tried everything and this fixed it. Thanks!!!

  33. Wow – you just saved us from having to buy another cartridge – at least for awhile. I don’t know why our cartridge was reading as low on toner – it printed out 4 copies of something with perfect ink this morning, then stopped working. This solution worked perfectly!

  34. Lolita says:

    Worked perfect. Thank you so much – I rate this advice A+!!

  35. jay says:

    awesome !!! it works u save my hl-2270dw thanks for sharing this

  36. tauna says:

    I love finding stuff like this! The first thing I printed out, once my printer would actually print, was your instructions for reset procedure for future reference! Thanks!

  37. cis says:

    THANK YOU thank you THANK YOU


  38. Al says:


  39. Craig says:

    Worked perfectly.
    However printer went offline.
    Needed to turn printer off for 30 seconds and then restart.

  40. Diane says:

    Thank you!

  41. Michel says:

    Find the best Lexmark Toner from, all the products are well manufactured and high quality. Browse through the website to place an order today.

  42. David Nguyen says:

    I didn’t count the pages printed so far but it sure seemed like it wasn’t much. Thanks so much for this tip. Worked great on the first try and saved a bunch of hassle and money.

  43. Iulia says:

    Thank you so much!!! Made my job just a little bit easier :D

  44. HT says:

    Thanks for the tip, it worked. In my case, this procedure also resets all the wireless setting that I have including the static IP. I had to go back to the installation disk to re-configure the network printing.

  45. V says:


  46. Yolanda says:

    thanks for all your help you’re a lifesaver I’m so happy for the Internet I’m so happy that you knew what to do. thank you for sharing what you know on me on the Internet

  47. Fred says:

    Works!!! Thank you so much. It was driving me nuts!

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