Brother HL2270DW Toner Cartridge Reset Procedure

Have a Brother HL2270DW laser printer. Great printer, except that the starter cartridge lasted a measly 210 pages.

First, I tried this. Which didn’t work.
Then I ordered these inexpensive replacement cartridges from Amazon. Wish me luck.
Then I found this solution, which works. The post, originally by Phiolle, says:

Please do the following steps to reset the toner sensor.

– Open the front cover and leave open while completing the following steps.
– Turn the printer off.
– Hold the ‘go’ button while turning the printer on. All lights should be on.
– Release the ‘go’ button (or “start’ button).
– Press the ‘go’ button (or “start’ button) 2 times.
– Pause. All panel lights should be on.
– Press the ‘go’ button (or “start’ button) 5 times.
The toner light should be off. (error may be flashing)
The paper light should be on or flashing.
– Close cover. The ready light should be the only light on.

It works. Quoted here for posterity and google-ability.

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302 Responses to Brother HL2270DW Toner Cartridge Reset Procedure

  1. Rudy says:

    Thank you it worked. Refilled with powder ink but didn’t want to mess with taking the cartridge apart to reset it per instructions. Really awesome thank you.

  2. Robyn says:

    Thank you very much. It works on other models too. Here we are in 2016 and Brother still doesn’t post this info. I am so happy!

  3. Jack says:

    It won’t work for me. I purchased a toner cartidge said to be compatible off of Amazon, AC-B0450 and it just keeps reverting back to a toner light and not printing.

  4. Marcia says:

    It worked! A million thanks. Marcia

  5. Raden WWidarsito says:

    Thank you so much, it works! I bought and tried 2 new cartridges and still the ‘Toner’ light went on. I nearly threw away the printer. Thanks once again!

  6. I was going crazy. Thank you so much for taking the time to write this. It worked! Woohoo!

  7. Jared S says:

    Wow amazing solution!

  8. googleplay says:

    Thanks a lot

  9. Bertrand Salvas says:

    You’re THE MAN !

  10. DEG says:

    I can’t believe it! A posted solution that actually works!!!

  11. Derek Kuhl says:

    Still a great tip. Thanks for posting. Keep those Brother printers working!

  12. Tommy Anderson says:

    Thank you! It worked !

  13. Mike says:

    Worked for other brother models also , greatest And most useful post in the history of of the internet. Thanks so much, you saved me from a lot of grief today .

  14. Steve says:

    Thank you!

    I thought I had broken the printer when I tried to put the new toner cartridge in incorrectly, a small piece of plastic actually broke off of somewhere. The printer would not detect the toner. And I had 3 brand new unused toner cartridges that would have gone to waste! I had only gone through the toner that came with the printer. I could only find this printer priced for almost $400 now.

    Anyway, avoided another unwanted big expense!

  15. Kristy says:

    Thank you SO MUCH! I have a Brother printer at work and I have had to use this hack 3+ times over the past year to fix this printer. Thanks for taking the time to write this post, it has helped so many people.

  16. Jackn C. says:

    Thank you very much!
    I had installed an new genuine TN450 and still had the same toner yellow light error.
    DRM schemes are created to hurt legit customers.

  17. PegFF says:

    Just worked for me.

  18. danreetz says:

    Really glad to see this is still helping people. I still use my little Brother printer nearly every day! Cheers to all of you, and thanks for commenting.

  19. Lisa smith says:

    yes man, its a very useful article. i tried it on my sites. its work. thank you so much
    Brother Printer Support

  20. mandy lisa says:

    yes man, its a very useful article. i tried it on my sites. its work. thank you so much
    canon support

  21. Jayson says:

    it’s fucking awesome!!!!!

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  23. HENSON says:

    the above steps are doing but my printer toner led light are ON

  24. SC says:

    Thank you thank you thank you …..

  25. arman malik says:

    yo yo honey singh

  26. Very Very nice post. its a very useful and outstanding article. Thanks for that.
    Lexmark Printer Helpline, Lexmark Helpline

  27. Dunfella says:

    Hey, thank you! That worked like a charm.

  28. It’s a very nice post,I appreciate your work,Thanks for share such a good piece of content within us,Keep it up

  29. peter says:

    hey guys . very impressive post thank you so much for sharing such a page………….

    Canon support

  30. Randy says:

    Thank you you rock.

  31. Jim Rice says:

    I’ve tried this with two separate Brother 2270DW printers. After the reset the printer no longer prints and the print jobs just cue up. It will print test pages but I can’t send anything to printer. I have Windows 10 if that matters..

  32. Nancy Griffin says:

    I tried this three times, still wouldn’t print. Got a “The printer is low on toner” message when I clicked on the icon. Went to Utilities and successfully printed a test page, twice. But cannot print from a document. Bought a TB-TN360 cartridge from Ink Technologies.com that is supposed to be compatible with the HL-2170W and it fits in the printer. What to do?

  33. J>C. Mendez says:

    Great !! It really works. Thanks a lot.

  34. tony says:

    You are a guru, you are the best!! it work for me to. Thank you!

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  36. Clive says:

    I tried the step by step procedure and it worked. Thanks for sharing

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  38. Donald says:

    Would no work on my HL-L2320D and Windows 10

    All steps went as indicated, but the Tomer Light came on again after all the steps were completed.

  39. Frank Ball says:

    Thank you, my printer stopped without warning and wouldn’t print when I really needed it. I have a HL-2270DW. This worked, it just printed 10 more pages and they look perfect. Out of toner my ass.

  40. Anthony M. Lamandre says:

    Dude you’re a life saver, I haven’t used this printer for three months, and of course when it went out on me I had just bought 2 drum and 4 toners. Thanks A Million!!!!

  41. Cindy says:

    It worked and turned the toner light off, but my printer still won’t print. Not sure what’s going on.

  42. Dianne says:

    OMgosh. Thanks so much – was about to go out and buy a new one. Now it works!

  43. El says:

    Props! It worked! I was watching YouTube vids of other ways that didn’t work, which was really frustrating.
    Thanks so much!

  44. DAVID BAKER says:

    Worked great for me. Thank you.

  45. Rob says:

    For my MFC-L2705DW the following worked for me:
    Cartridge recognition issues sometimes occur with compatible or genuine Brother toner cartridges.

    (If your printer model starts with HL and used TN2315 or TN2345 cartridges you’ll need to go here.)

    When you install a Brother TN2345 cartridge in your MFC-L2700DW MFC-L2720DW or MFC-L2740DW and the toner counter doesn’t reset, you may wish to try the following procedure.

    Open the front cover and leave open while completing the following steps.
    Display should read “Front Cover open”.
    Hold the ‘OK’ button down for a few seconds.
    Display should read “Replace Drum”.
    DO NOT follow prompts on screen.
    Type in * 0 0 (Star Zero Zero) on the keypad.
    Close the cover. Your toner is now reset
    Press Menu, 5, 4, then Start Button to print a status page and this will show that the toner has reset back to 100%

    Note: This procedure has been tested on the MFC-L2700DW printer but should also work on other MFC printers using the TN2345 toner (MFC-L2720DW or MFC-L2740DW ).

  46. Dana Kaempen says:

    Daniel, thank you VERY much! Years later, it’s still accurate and extremely useful. Very frustrating for the light to stay on after installing a brand-new Brother OEM TN-450. Now, all is good. Really appreciate your fine work.

  47. Robert R Rukstalis says:

    worked

  48. Clive Lamohr says:

    Thanks a lot. It works – had to reboot the computer before normal printing resumed. Thanks for sharing. Clive

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